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Dispatcher
Mooresville, NC, USA
Full-time
Pay starting between $18 - $24 per hour based on experience
Who We Are
The Plumbing Company of the Carolinas is a growing plumbing company based in Mooresville, NC, serving both commercial and residential customers throughout the Greater Charlotte area. We specialize in providing reliable plumbing service, maintenance, and project work while focusing on exceptional customer service and strong relationships with our clients. Our team is built on professionalism, accountability, teamwork, and continuous improvement. As we continue to grow, we are looking for motivated individuals who want to build a long-term career with a company that values its employees and invests in their success.
About the Role
The Dispatcher is responsible for coordinating daily schedules, communicating with customers and technicians, and ensuring jobs are completed efficiently. This position serves as the communication hub between the field and office teams.
Responsibilities include:
Scheduling and dispatching technicians to service calls and projects
Monitoring technician progress and adjusting schedules as needed
Answering incoming calls and assisting customers
Creating and managing work orders
Communicating arrival times and job updates to customers
Coordinating emergency and priority service requests
Assisting with invoicing and administrative tasks
Maintaining accurate customer records and job documentation
Supporting daily office operations
Participating in an on-call rotation every third week to coordinate after-hours service requests
The ideal candidate is organized, customer-focused, detail-oriented, and thrives in a fast-paced environment.
This position is based in our office located in Mooresville, NC. The work environment is professional, fast-paced, and team-oriented. Dispatchers spend most of their day working on a computer, answering phones, coordinating schedules, and communicating with customers and field technicians. This role requires sitting for extended periods, frequent phone and computer use, and the ability to manage multiple priorities throughout the day. Team members work closely with management, technicians, and customers to ensure exceptional service and smooth daily operations.
Requirements
High school diploma or equivalent
Minimum 2 years of customer service, dispatching, scheduling, or administrative experience
Strong communication and phone skills
Excellent organizational and multitasking abilities
Ability to remain calm and professional in a fast-paced environment
Dependable attendance and punctuality
Strong computer skills, including Microsoft Office
Ability to learn new software and processes quickly
Experience in plumbing, HVAC, electrical, construction, or home services preferred
Experience with Housecall Pro or similar field service software preferred
Benefits & Support
Competitive Pay
Paid Holidays
Paid Time Off
Health Insurance
Company-Paid Life Insurance
Professional Development Opportunities
Career Growth Opportunities
Supportive Team Environment
Company Events & Team Activities